Additional terms

9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.
9.2. The new Privacy Policy comes into force from the moment it is posted on the Website of the online store, unless otherwise provided by the new edition of the Privacy Policy.
9.3. All suggestions or questions regarding this Privacy Policy should be reported to the project administration via Discord.
9.4. The current Privacy Policy is posted on the page at http://raid-boss.com/policy-eu

Definition of terms

1.1 The following terms are used in this Privacy Policy:
1.1.1. "Administration of the site of the online store (hereinafter referred to as the Site Administration)" - authorized employees to manage the site, acting on behalf of "raid-boss.com", who organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.
1.1.2. "Personal data" - any information relating to a directly or indirectly identified or identifiable natural person (subject of personal data).
1.1.3. "Processing of personal data" - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has access to personal data to prevent their distribution without the consent of the subject of personal data or other legal grounds.
1.1.5. "User of the website of the online store (hereinafter referred to as the User)" - a person who has access to the Site via the Internet and uses the Website of the online store.
1.1.6. A "cookie" is a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server in an HTTP request every time it tries to open a page of the corresponding site.
1.1.7. “IP address” is a unique network address of a node in a computer network built using the IP protocol.

General

2.1. The use by the User of the website of the online store means acceptance of this Privacy Policy and the terms of processing of the User's personal data.
2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the website of the online store.
2.3. This Privacy Policy applies only to the website of the online store "raid-boss.com". The online store does not control and is not responsible for the websites of third parties to which the User can follow the links available on the website of the online store.
2.4. The site administration does not verify the accuracy of personal data provided by the User of the online store site.

Subject of privacy policy

3.1. This Privacy Policy establishes the obligations of the Administration of the website of the online store to not disclose and ensure the protection of the confidentiality of personal data that the User provides at the request of the Site Administration when registering on the website of the online store or when placing an order for the purchase of Goods.
3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out the registration form on the Website of the raid-boss.com online store in the "Registration" section and includes the following information:
3.2.1. surname, name, second name of the User;
3.2.2. contact phone number of the User;
3.2.3. email address (e-mail);
3.2.4. delivery address of the Goods;
3.2.5. place of residence of the User.
3.3. The online store protects Data that is automatically transmitted when viewing ad units and when visiting pages on which the system's statistical script ("pixel") is installed: IP address; information from cookies; information about the browser (or other program that accesses the display of advertising); access time; the address of the page on which the ad block is located; referrer (address of the previous page).
3.3.1. Disabling cookies may result in the inability to access parts of the online store site that require authorization.
3.3.2. The online store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.
3.4. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except as provided in paragraphs. 5.2. and 5.3. of this Privacy Policy.

Tethods and terms of processing personal information

5.1. The processing of the User's personal data is carried out without time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.
5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User's order placed on the Site of the raid-boss.com online store, including the delivery of the Goods.
5.3. The User's personal data may be transferred to the authorized state authorities of Russian Federation only on the grounds and in the manner established by the legislation of Russian Federation.
5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.
5.5. The site administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.6. The Site Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

Purpose of collecting user's personal information

4.1. The Administration of the website of the online store can use the User's personal data for the following purposes:
4.1.1. Identification of the User registered on the website of the online store for placing an order and (or) concluding a contract for the sale of goods remotely with "raid-boss.com"
4.1.2. Providing the User with access to personalized resources of the Website of the online store.
4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Website of the online store, the provision of services, processing requests and applications from the User.
4.1.4. Determining the location of the User to ensure security, prevent fraud.
4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.
4.1.6. Creating an account for making purchases, if the User has agreed to create an account.
4.1.7. Notifications to the User of the Website of the online store about the status of the Order.
4.1.8. Processing and receiving payments, confirming tax or tax benefits, contesting a payment, determining the right to receive a credit line by the User.
4.1.9. Providing the User with effective customer and technical support in case of problems related to the use of the Online Store Site.
4.1.10. Providing the User with his consent, product updates, special offers, pricing information, newsletters and other information on behalf of the Online Store or on behalf of the partners of the Online Store.
4.1.11. Implementation of advertising activities with the consent of the User.
4.1.12. Providing the User with access to the websites or services of the partners of the online store in order to receive products, updates and services.

Obligations of the parties

6.1. The user is obliged:
6.1.1. Provide information about personal data necessary to use the Website of the online store.
6.1.2. Update, supplement the provided information about personal data in case of changes in this information.
6.2. The site administration is obliged:
6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy.
6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of clauses. 5.2. and 5.3. of this Privacy Policy.
6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.
6.2.4. Block personal data relating to the relevant User from the moment the User or his legal representative or authorized body for the protection of the rights of subjects of personal data has applied or requested for the period of verification, in case of revealing false personal data or illegal actions.

Responsibilities of the parties

7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of Russian Federation, with the exception of cases provided for in paragraphs. 5.2., 5.3. and 7.2. of this Privacy Policy.
7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:
7.2.1. Became public property before its loss or disclosure.
7.2.2. It was received from a third party until it was received by the Site Administration.
7.2.3. Was disclosed with the consent of the User.

Dispute resolution

8.1. Before going to court with a claim for disputes arising from the relationship between the User of the website of the online store and the Site Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).
8.2. The recipient of the claim, within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing of the results of the consideration of the claim.
8.3. If an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of Russian Federation.
8.4. The current legislation of Russian Federation applies to this Privacy Policy and the relationship between the User and the Site Administration.

Terms and Definitions

1.1. "Customer" - any individual who place an order for the provision of "Services", information about which is posted on the "Website", accepts this public offer (Offer) on the basis of a contract for the provision of services for a fee.
1.2. "Services" - the actions of the Contractor, carried out by him on his own behalf, but at the expense of the Customer, aimed at organizing the interaction of the Customer with the players to perform certain actions in relation to the Items of Service within the framework of the corresponding game.
1.3. “Contractor” means the raid-boss.com online store that provides services to Customers in accordance with the terms of this Offer.
1.4. "Game" - an interactive online computer game, which is a program for a hardware-software computing device implemented on electronic components and performing the actions specified by the program.
1.5. "Player" means a person taking part in a game.
1.6. "Acceptance of the offer" - the full and unconditional acceptance of the offer by the Customer, by placing an Order on the "Website" and paying for it.
1.7. "Website" - the Contractor's website hosted under the domain name: raid-boss.com.
1.8. "Agreement" - an agreement for the provision of services for a fee.
1.9. "Item of Service" - game money (gold, coins, mana, etc.), recognized according to the rules of the corresponding game as a game means of payment or other game conventional unit, which is a measure of a particular game value, progress in the game, etc. ., game weapons, armor, clothes, artifacts, other things, as well as other individually defined items used in the game, which are presented on the Website.
1.10. "Order" - the Customer's application for the Services, which is executed on the Contractor's website, which contains information agreed by both Parties on the quantitative and qualitative characteristics of the Item of Service, as well as the time of their provision. The list of information to be agreed upon by the Parties when placing an Order is determined by Section 2 of this Offer. The Customer, placing an Order for the provision of Services, information about which is posted on the Website, accepts (accepts) this public offer (Offer) of the Contractor on the conclusion of the Agreement. The offer to conclude an Agreement is valid for any Item of Service for the entire period of time while information about the relevant Services is posted on the Website.

Subject of the Agreement

2.1. The Contractor undertakes to conclude the Agreement in accordance with the current price list, catalogs and descriptions of the Services published on the Website, and organize the provision of the Services to the Customer, and the Customer undertakes to pay for the Services on the terms of this Agreement. The number and name of the Services are determined by the Order, executed in accordance with the rules posted on the Website.
2.2. All information entered by the Customer on the website of the Service Provider (full name, mail, nickname, etc.) is used solely to deliver the order, clarify the order or change the status of the order and will not be transferred to third parties.
2.3. The Service Provider is not responsible for the content and accuracy of the information provided by the Customer when placing the Order.

Rights and obligations of the Partie

3.1. The Service Provider is obliged:
3.1.1. Organize the provision of Services to the Customer in accordance with the Order accepted for execution and in accordance with the description of the Service provided on the Contractor's website.
3.2. The Service Provider has the right to:
3.2.1. Withhold the full cost of the Order if the Customer specifies incorrect data for the execution of the Order;
3.2.2. Withhold the full cost of the Order if the Customer cannot use the Service for the reason specified in the description of the Service provided on the Contractor's website.
3.3. The customer is obliged:
3.3.1. Make payment for the amount of the Order in accordance with the terms of the Order placed by the Customer. The Customer has the right to pay for the ordered Services using one of the payment methods presented on the Website;
3.3.2. Familiarize yourself with the description of the purchased Service provided by the Contractor on the Website.

Additional Terms

4.1. This Agreement shall enter into force from the moment the Service Provider receives the Customer's Order and is valid until the Parties fully fulfill the obligations stipulated by the Agreement and arising from it.
4.2. When placing an Order, the Customer certifies that the terms of this Agreement at the time of its conclusion are accepted by him without any objections and correspond to his actual will as the Customer. When placing an Order, the Customer clarified the meaning of the terms, words and expressions used in this Agreement in accordance with their legal definition and (or) interpretation of the terms of the Agreement in accordance with this Code, other laws, acts.
4.3. Messages sent from the contact e-mail addresses of the parties are documents drawn up in a simple written form and duly signed by the relevant party (sender) with an analogue of a handwritten signature. The parties agree that such documents (messages) will be legally valid without any additional confirmations or executions (including without their own signature), unless otherwise expressly indicated on the agent's website or agreed by the parties.
4.4. The Customer understands and confirms that the Contractor is acting on his behalf, that the Contractor performs only intermediary functions for the Customer and cannot be held liable for possible actual and / or legal consequences of the execution by the player and other third parties of the Customer's order (for example, some games may provide gaming sanctions for certain actions, including blocking an account for transferring it to third parties; the Contractor does not study and / or check the rules of the games and does not check the actions of the Customer, including those related to the Agreement, for compliance with the rules of the games). The Contractor is responsible only for the proper performance of the ordered actions by third parties, but not for their effect, result.

Terms and Definitions

1.1. Game website: https://raid-boss.com
Account personal page: https://cp.raid-boss.com
1.2. Site Administration – is the copyright holder of the project, its web resources, and all materials that are posted on them. It is a party to the User Agreement. Provides administration and maintenance, grants users access to the project and services.
1.3. User – a natural person using the project's resources. A user who has completed the registration procedure and received a login and password is a registered user and has their own Account. Any User accessing and using the project's resources automatically agrees to these User Rules and accepts the requirements established by these User Rules.
1.4. User Account/Profile – a special section of the project protected by a password. The profile contains information about the User, which is posted by the User themselves.

Refund Policy

2.1. You can contact our support service 24/7 by creating a ticket in the technical support section of our Discord: #ticket
2.2. Products purchased by the User on this site are intangible and, therefore, are not subject to physical return.
2.3. By topping up the balance of your Account, you agree that the service is considered provided from the moment the funds are credited to your Account.
Funds are credited to your account at the time of payment.
2.4. In the event that the service was not fully provided (the personal account balance was not topped up), the user has the right to refuse the service by contacting the contacts specified in clause 2.1 and receive a full refund of its cost or a similar service.
2.5. In the event that the service was not provided with proper quality (the top-up amount differs from the calculated amount when paying for the order), the user has the right to refuse the service by contacting the contacts specified in clause 2.1 and receive a similar service.
2.6. To consider a refund request, the user must contact support with a detailed description of the problem and evidence (receipts, screenshots, videos, etc.). The application review period is 15 days.
2.7. Refunds for services rendered are not provided.
2.8. The site administration may, at its discretion, return in-game items lost by the user in case of error, malfunction, hacking, or other failure of the server software.

Our goal is to ensure fair and transparent interaction with players, so we consider requests for the return of in-game currency with all responsibility. We hope for your understanding and cooperation. If you have any questions regarding the return of in-game currency, please contact our support service for further information.

Support: support section of our Discord: #ticket
Email: raidboss.la2
Discord: l2rb_adm